Refund and Returns Policy
Last Updated: 10/01/2023
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 15 days from the date of delivery. To be eligible for a return, the following conditions must be met:
a. The item must be in its original condition, unused, and in the same packaging.
b. You must provide proof of purchase, such as an order number or receipt.
c. Certain items, including but not limited to Gloves, Masks, Paper Products, are not eligible for return due to hygiene and safety reasons.
a. Once we receive your returned item and verify its eligibility, we will process a refund to the original payment method used for the purchase. Please allow 7 business days for the refund to be credited to your account.
b. Shipping charges are non-refundable, and you will be responsible for the cost of return shipping, unless the return is due to an error on our part.
If you received a defective or damaged item, or if you received the wrong item, you may request an exchange. To initiate an exchange, please contact our customer support team within 3 days of receiving your order.
How to Initiate a Return
To initiate a return, please follow these steps:
a. Contact our customer support team at email@example.com or (510) 786-0666 to request a return authorization.
b. Pack the item securely in its original packaging (if available) and include a copy of the proof of purchase.
c. Ship the return item to the address provided by our customer support team.
Please note that the following items are not eligible for return:
a. Items that have been used, damaged, or altered in any way.
b. Items that are not in their original packaging (if available).
c. Items returned without a valid proof of purchase.
If you have any questions or concerns about our return and refund policy, please contact us at: